Policy categories
The label Google gave you, and what it actually means
A suspension notice names a policy category. That label rarely explains the specific trigger — two accounts suspended under the same heading often have nothing in common. Start here to understand what is being enforced, then get the case diagnosed properly.
14 categories
Every category we handle
Including the ones most providers decline to take on.
Google has concluded that the account, the site or the infrastructure behind them is working around its review systems — often through redirects, cloaking, or association with a previously actioned account.
Often escalates into Advertiser Verification.
The advertiser, the offer or the business model is judged to be presented in a way that could mislead a user — including omissions, unclear terms and unverifiable claims.
Often escalates into Business Operations Verification.
An enforcement aimed at the business model itself rather than the advertising — how customers are acquired, charged, or handled after the sale.
Often escalates into Business Operations Verification.
The payment profile, the billing history or the identity behind it has triggered a review — commonly where payment details overlap with another account or do not match the verified business.
Often escalates into Identity Verification.
The destination is judged to distribute, bundle or link to software that behaves in ways the user did not agree to — including third-party scripts the advertiser did not add deliberately.
Compromised Site
Related areaThe website is judged to have been hacked or to be serving injected content. The advertiser is usually unaware, and remediation has to cover both the site and the reason it was reachable.
The landing page itself is the problem: broken or mismatched destinations, disallowed data collection, missing disclosures, interstitials, or content that differs from what the ad promised.
Content that Google either prohibits outright or permits only under restrictions — often turning on jurisdiction, certification, or how the offer is worded.
Use of another party's brand in ads or on the destination in a way that implies an affiliation, authorisation or resale right that has not been established.
Regulated verticals where Google requires certification, local licensing or specific disclosures before ads can run — and where the requirements differ by country.
Often escalates into Business Operations Verification.
Enforcements tied to business locations, phone numbers and call extensions — usually where the details in the ad account do not reconcile with the verified business.
Often escalates into Business Operations Verification.
Policy issues attached to app promotion and store listings — permissions, listing accuracy, and how the app's behaviour matches what the listing describes.
The lower-severity category: formatting, punctuation, capitalisation, broken assets and technical errors. Usually fixable quickly, and usually not the reason an account was suspended outright.
Other Policy Issues
Related areaWhere the notice does not map cleanly onto a named category, or where more than one enforcement is running at the same time. Triage starts with reading the notice, not guessing at it.
One thing worth saying plainly
Policy Fix Experts is an independent consultancy. We are not affiliated with, endorsed by or partnered with Google LLC or Meta Platforms, Inc. Google does not charge for policy appeals, and no provider — including us — can guarantee that a suspended account will be reinstated.Not sure which category applies to you?
Send us the exact wording of the notice. Identifying the real category is the first thing we do, and getting it wrong is the most common reason an appeal is rejected a second time.