Service
Facebook Account Recovery
A disabled Facebook profile and a disabled Page go through different review paths, and a hacked account has a different recovery flow again. We start by working out which situation actually applies before preparing anything.
What a Facebook disable actually is
Personal profiles are most often disabled for Community Standards violations, suspected fake-name or impersonation issues, or as a consequence of an ad account or Business Manager action cascading onto the linked profile. Pages are disabled separately, usually for content violations or admin and ownership disputes.
A hacked account is a distinct case: the priority there is regaining access and securing the account, not appealing a policy decision.
Why profiles and Pages get disabled
Common causes include accumulated content strikes against Community Standards, a name or identity that does not match the profile information on file, Page role or ownership disputes, and action taken against a linked ad account or Business Manager that extends to the personal profile behind it.
Advertisers in particular are sometimes surprised that an ad account issue reached their personal profile — Meta links the two through Business Manager roles.
Diagnostic process
We review the strike and warning history on the account, check whether identity verification has been requested and what Meta will accept, and — for compromised accounts — review login and device activity to establish when and how access was lost. For Pages, we check admin roles, transparency information and any linked Business Manager or ad account history.
The appeal or recovery request is built to the specific violation or situation, not a general-purpose statement.
Independence and limitations
Policy Fix Experts is an independent consultancy. We are not affiliated with, endorsed by, or partnered with Facebook, Meta Platforms, Inc., Instagram or WhatsApp.
We cannot guarantee reinstatement and we never ask for your account password — anyone who does is not a legitimate recovery service. Meta's own review process is the only path to a decision, and it is free to use directly.
Official process
Start with the platform's own free routes
Every platform reviews appeals for free through its own tools. We prepare the evidence; the decision is always theirs.
Before you act
What makes a recoverable case unrecoverable
These are the four things we most often have to undo before we can start.
- 01
Creating a new profile while the original is still pending review, which can read as evasion and add to the problem.
- 02
Submitting an ID that does not match the name or details already on the account.
- 03
Tapping "request review" repeatedly with no new information between attempts.
- 04
Giving your password to a third party claiming they can "fix" the account from the inside — this is how accounts get taken over, not recovered.
How a case runs
Five stages, in sequence
Case review comes first, and if our read is that the account is not recoverable, that is what we tell you.
- 01
Case review
You send the suspension notice and account details. We give you an initial read on what is actually being enforced and whether the case is worth pursuing.
- 02
Audit
A full examination of the account, the website, the creatives and the business documentation — including account history, not just the current state.
- 03
Remediation
A specific corrective action plan. We either hand it to you to implement or implement it for you, depending on the engagement.
- 04
Appeal
The appeal is drafted around the actual violation and submitted with supporting evidence — not a template, and not a resubmission of what was already rejected.
- 05
Stay compliant
Reinstatement is not the end of it. You get a post-reinstatement compliance checklist, with optional ongoing monitoring.
Questions
Asked on almost every case
Can you guarantee my Facebook account will be restored?
Are you affiliated with Facebook or Meta?
My account was hacked, not disabled by Meta — can you still help?
Does Meta charge for an appeal or review?
What do you need to start?
Enquiry
Ask about Facebook Account Recovery
Tell us what the notice says and what has already been submitted. We never ask for your account password.
Related
Also in this practice
Meta Ads Recovery
Diagnose why a Meta Ads account or Business Manager was disabled, fix the cause, and appeal with evidence.
WhatsApp Account Recovery
Diagnose why a WhatsApp number or Business API account was banned, and prepare a recovery request with real evidence.
Instagram Account Recovery
Diagnose why an Instagram account was disabled or restricted, and prepare the appeal and verification Meta requires.
Policy Fix Experts is an independent consultancy. We are not affiliated with, endorsed by or partnered with Google LLC or Meta Platforms, Inc. Google does not charge for policy appeals, and no provider — including us — can guarantee that a suspended account will be reinstated.